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FAQs

Frequently Asked Questions

Plans for students living in a WVU residence hall – Go Anytime, Go 13 or Go 10
- Where can I use my meals?
  • Students with a Go plan can use their meals at any of the residential dining halls: Café Evansdale, Summit Café, Boreman Bistro and Hatfields (our newest dining location, opening in the Mountainlair in Fall 2019).
  • Students on the Go 13 or Go 10 plans can also redeem their meals at Park Place (at University Park’s Oakland Hall).
- If I have a Go 13 or Go 10 plan, do my meals roll over to the next week if I don’t use them?
  • Unused meals don’t roll over from week to week, so be sure to use them each week, Saturday morning through Friday evening. Your meals will be “refilled” in full on Saturday morning.
- What happens if I run out of meals on the Go 13 or Go 10 plans?
  • The Dining Dollars that are included in your Go plan can be used to purchase meals at any of the residential dining halls if you have used all your meals allotted for the week. Dining Dollars may also be used in any of WVU Dining’s restaurant-style locations if you wish to purchase meals in those locations to supplement your weekly allotment.
- If I purchased the Go Anytime plan, is there a limit to how many times I can enter the residential dining halls?
  • There are no daily or weekly limits. Go for breakfast, pop in for a snack between classes, have lunch and dinner, and maybe head back for an evening dessert.
- If I have a Go 13 or Go 10 plan, is there a limit on the number of meals I may use per day?
  • There is no daily limit – you can use up to 10 or 13 in one day if you choose, as there is only a weekly limit. Planning how to use them each week is something you may want to consider – think of it as budgeting.
- If I live in a WVU residence hall, which plans are available for me to purchase?
  • Students living in a WVU residence hall may purchase any of the Go plans. Students who do not select a dining plan by June 30 will be automatically signed up for the Go 13 plan, but will have the opportunity to upgrade or downgrade their dining plan up until September 3. The other dining plans (Prime and Dining Dollars) are only available to students living off campus.
- Can I check the menu at the residential dining halls before I go?
  • Absolutely! Weekly menus are posted with the residential dining hall locations and on the menus section of the WVU Dining Services website. You can also download the Bite app on your mobile phone to view each location’s menus.
- What is considered “retail dining”?
  • Along with the residential dining halls, which offer a variety of freshly prepared and made-to-order items (think everything from steak to stir-fry to sandwiches and more), there are numerous retail dining locations on campus. These include the restaurants at the Mountainlair (except for Hatfields, which will reopen after renovations as a residential dining location in Fall 2019), Evansdale Crossing and The Market at HSC, campus coffee shops (Jazzmans, Cavanaugh’s, da Vinci’s, Eliza’s and Park Place), and campus quick-service locations (Bits & Bytes, Brew ‘n Gold Café, The Greenhouse, Lyon’s Den, Summit Grab ‘n Go and Waterfront Café).
- Can I change my plan for the spring semester?
  • When you select your plan, it will be for both fall and spring semesters. You may upgrade or downgrade to a dining plan with a greater or lesser number of meals and Dining Dollars (for example from Go 13 to Go Anytime, or from Go 13 to Go 10). There will be an opportunity at the beginning of the spring semester to upgrade or downgrade your dining plan, as well.


Plans for students living off-campus – Prime 190, Prime 75, Prime 48 and Prime 20

- Can I refill a Prime plan?
  • If you use all the meal swipes included in your Prime dining plan, you may purchase meal swipe refills. Refills for Prime plans are available in blocks of 20, 48 or 75 meal swipes, or a plan can be refilled in full. Dining Dollars are always refillable.
- Can I purchase a Go plan?
  • Students living off-campus may purchase either a Prime dining plan or a Go dining plan.
- Where can I use my meal swipes?
  • Off-campus students with a Prime dining plan may use meal swipes in residential dining halls or to purchase a meal at one of WVU Dining’s on- campus retail locations.


General questions
- Can I get my meal to-go at the residential dining halls?
  • Yes, all the residential dining halls offer a takeout option.
- Where can I use Dining Dollars?
  • Dining Dollars can be used at any WVU Dining on-campus dining location. You can use Dining Dollars for a meal at a residential dining location, to purchase food from a retail restaurant location, or food and drinks at a grab-and-go location and/or coffee shop.
- Do my Dining Dollars roll over from fall to spring?
  • Dining Dollars will roll over from the fall semester to the spring semester, but they will not roll beyond the spring semester.
- When can I sign up for a dining plan?
  • Dining plans are not yet available for purchase. We will send out notifications (watch your MIX email account and social media) when you may select and purchase your plan. Incoming students will have the opportunity to select a meal plan during New Student Orientation.
- Can I change my plan?
  • Students may use their dining plan beginning August 14 and have until 3 p.m. on September 3 to evaluate if it is the best plan for them. That also is the latest a student may upgrade or downgrade their plan.
- When can I start using my dining plan?
  • This year, students can begin using their dining plan on August 14, 2019.

- Why can't I use my social security number or student ID number?
  • For security reasons, WVU Dining needs to swipe your Mountaineer ID cards. Accepting verbally-shared number passwords like a student ID number would create an easy opportunity for dining plan theft. Using photo identification via the Mountaineer ID card is the safest way to ensure your dining plan swipes are secure throughout the semester. 

- Why can't I let a guest use my meal card?
  • Guests are welcome to dine and use a cardholder's Dining Dollars as long as the cardholder is present to swipe their meal card. In the past, stolen or found ID cards have been used to access WVU Dining outlets, resulting in stolen dining plan swipes, Dining Dollars and Mountie Bounty. As a security concern, student ID will be confiscated and returned to their original owner if another person tries using them to gain entry to a WVU Dining outlet. 

- Am I required to purchase a dining plan?
  • Students living in WVU operated residence halls are required to purchase a residental student dining plan as an integral part of WVU's nationally recognized resident life experience. Students living off campus are not required to purchase a plan, but nearly 2,000 students that move off campus each year choose to purchase WVU dining plans. Convenience, service, low-cost and high quality are some of the reasons cited. Call (304) 293-3166, or visit non-residental dining plans page for more details. 

- Who develops WVU Dining Services' menus?
  • Dining Services managers, our Executive Chef and our staff dietitian, Cami McMillen-Haught, review all of our products and recipes to ensure that we provide a wide variety of quality choices.

- How can I check my dining plan or Dining Dollar balance?
  • Your Dining Dollars balance, as well as your remaining dining plan swipes, may be reviewed at mymountaineercard.wvu.edu. Also, whenever you make a purchase, the remaining balance will appear at the bottom of your sales receipt. 

- In what order will dollars be deducted from my Mountaineer ID card?
  • Students may have their dining plan and more than one category of debit dollars on their Mountaineer ID card. Unless otherwise requested by ID holder, dollars will be deducted in the following order: dining plan, Dining Dollars then Mountie Bounty.

- What is the difference between Dining Dollars and Mountie Bounty?
  • The money you deposit into your Mountie Bounty account can be used at all WVU Dining Services locations, as well as other participating vendors on campus, such as WVU Bookstore, Jazzmans, Evansdale Crossing, etc. Dining Dollars are specific to WVU Dining locations. Mountie Bounty funds also carry over each semester. Dining Dollars will carry over from the fall to the spring semester, but will not roll over beyond that.

- Can I work WVU Dining Services?
  • Yes! WVU Dining Services hires hundreds of students each year. Whether you're looking for extra cash, work experience, friendships, food or fun, our jobs are some of the best student positions available on campus. We offer flexible hours to fit your busy schedule and competitive pay with the possibility of advancement. No experience is necessary. For more information, visit our student employment page or call (304) 293-3166.

- How many weeks are in each semester and how many meals does that?
  • There are 16 weeks in each semester and approximately 300 meals are served. 


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