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WVU Dining Services is committed to providing a safe dining experience for our students, faculty and staff as they return to campus. Learn about some of the additional safety measures we will be implementing this fall in response to COVID-19.

FAQs

DINING PLANS FOR STUDENTS LIVING ON CAMPUS

Q. Why does West Virginia University require me to purchase a dining plan if I live on campus?
A. As at most universities and colleges nationwide, all WVU students who live in residence halls are required to purchase a dining plan.

WVU Dining Services offers students an array of food options in locations that are convenient to where students live and attend class. Our extensive offerings are based on participation by all residential students, and our plans are available at several price points and offer flexibility in the number of weekly meals you can buy.

The residential student dining plan requirement promotes a healthy lifestyle and social interaction. Studies show that students who eat and live on campus tend to be more academically successful, engaged and more likely to graduate.


Q. If I live in a WVU residence hall, which plans are available for me to purchase?
A. Students living in a WVU residence hall may purchase any of the Go plans, which include:

  • Go 13 ($2,457 per semester) – 13 meal swipes per week at residential dining halls and Park Place and $500 in Dining Dollars.
  • Go Anytime ($2,670 per semester) – unlimited meal swipes at residential dining halls and $800 in Dining Dollars.

These plans provide the flexibility to eat at residential dining halls, the Mountainlair Food Court, Evansdale Crossing, The Market @ WVU or at a campus restaurant, coffee shop or quick-service location. The Prime and Dining-Dollars-only plans are only available to students living off campus.

Note: All students living in residence halls are required to purchase a dining plan. Residence hall residents will be enrolled automatically in the Go 13 dining plan if they do not choose a plan by June 30. However, students may change their dining plan to increase or decrease the number of meals available to them each week between Wednesday, Aug. 12, and Friday, Sept. 11.


Q. Where may I use my dining plan?
A. Students with a Go plan may use their meals at any of the residential dining halls, which include:

Students on the Go 10 or Go 13 plans also may redeem their meals at Park Place. The Dining Dollars included as part of each plan may be used at residential dining halls (if students use all of their meals allotted for the week) or any of WVU Dining Services’ restaurant-style locations.


Q. How do I determine which on-campus dining plan is right for me?
A. Our dining plans for residential students are available at several price points and offer flexibility in the number of weekly meals:

The Go 10 plan is ideal for:

  • Students who have access to a kitchen and cook some of their own meals.
  • Students who eat a couple meals a day and are away from campus most weekends.
  • Students who prefer to eat most of their meals outside of dining halls.

The Go 13 plan is ideal for:

  • Students who are away from campus most weekends.
  • Students who sometimes eat fewer than three meals a day.
  • Night owls who like to sleep in, skip breakfast and use Dining Dollars for late-night options.

The Go Anytime plan is ideal for:

  • Students who frequently are on campus and don’t often visit home on the weekends.
  • Health-conscious students or those with food allergies.
  • Students who like to have several snacks and meals throughout the day.
  • Students who like to eat three or more meals a day.

Q. If I have a Go 10 or Go 13 plan, do my meals roll over to the next week if I don’t use them?
A. No. Unused meals do not roll over from week to week. Students should be sure to use all of their available meals each week. Further, while Dining Dollars roll over from the fall to spring semester, any unused meal swipes will expire at the end of the fall semester.

Note: A dining plan “week” begins Saturday morning and continues through Friday evening. A new weekly allotment of meal will be available each Saturday morning.


Q. What happens if I run out of meals on the Go 10 or Go 13 plans?
A. Dining Dollars are included as part of any Go plan, and they can be used to purchase meals at any of the residential dining halls if students use all of their meals allotted for the week.

Dining Dollars also may be used in any of WVU Dining Services’ restaurant-style locations if students wish to purchase meals in those locations to supplement their weekly allotment.


Q. If I purchased the Go Anytime plan, is there a limit to how many times I may enter a residential dining hall?
A. No. There are no daily or weekly limits on how many times you may enter a residential dining hall. You may go to a residential dining hall for breakfast, pop in for a snack between classes, have lunch and dinner and head back for an evening dessert. The only restriction is you must wait 15 minutes between each swipe of your WVU ID card.


Q. If I have a Go 10 or Go 13 plan, is there a limit on the number of meals I may use per day?
A. No. There is no daily limit on the number of meals you may use in a day. Depending on the plan you choose, you may use up to 10 or 13 meals per day.


Q. Can I check the menu at the residential dining halls before I go?
A. Absolutely. Weekly menus are posted with (? Does this mean in the residential dining hall location or should the word with be “for”) the residential dining hall locations. You also can download the Bite app to view residential dining menus on your mobile device. If you have special dietary or allergy concerns, you can use the Bite app to filter and view menu items that best fit your lifestyle.


Q. What is considered a “retail dining” location?
A. Retail dining locations include the restaurants at the Mountainlair (except for Hatfields), Evansdale Crossing and The Market @ WVU (Health Sciences), campus coffee shops (Jazzmans, Cavanaugh’s, da Vinci’s, Eliza’s and Park Place) and campus quick-service locations (Bits & Bytes, Brew ’n Gold Café, The Greenhouse, Lyon’s Den, Summit Grab ’n Go and Waterfront Café).


Q. May I change my plan for the spring semester?
A. When you select your plan, it will be for both the fall and spring semesters. However, you may change your dining plan to increase or decrease the number of meals available to you each week until the first few weeks of the fall semester. Note that changes to plans will cause a change in billing, so you should review your student account after making any changes to your plan.


DINING PLANS FOR STUDENTS LIVING OFF CAMPUS

Q. As an off-campus student, what dining plans are available to me?
A. Students living off campus are not required to have a dining plan. However, WVU offers a variety of plans for off-campus students looking for the convenience of eating at campus locations:

  • Prime 20 ($211) – 20 meal swipes. This plan is a good fit for anyone who eats once or twice per week on campus.
  • Prime 48 ($528) – 48 meal swipes and $50 Dining Dollars. This plan is a good fit for students who like to eat a meal on campus a few times a week.
  • Prime 75 ($1,024) – 75 meal swipes and $175 Dining Dollars. This plan is good fit for students who often have one meal a day while on campus during the week.
  • Prime 190 ($2,338) – 190 meal swipes and $175 Dining Dollars. This plan is a good choice for students who often grab a couple meals a day while on campus during the week.

Off-campus students also may purchase any of our on-campus dining plans:

  • Go 10 ($2,234 per semester) – 10 meal swipes per week at residential dining halls and Park Place and $225 in Dining Dollars.
  • Go 13 ($2,457 per semester) – 13 meal swipes per week at residential dining halls and Park Place and $500 in Dining Dollars.
  • Go Anytime ($2,670 per semester) – unlimited meal swipes at residential dining halls and $800 in Dining Dollars.

Another option for off-campus students is purchasing a Dining-Dollars-only plan:

  • Dining Dollars $265 ($258) – This is our smallest Dining-Dollars-only plan, which can be used in residential dining halls and WVU Dining’s restaurant-style locations. It includes one meal swipe and $265 in Dining Dollars.
  • Dining Dollars $570 ($567) – This is our mid-range Dining-Dollars-only plan, which can be used in residential dining halls and WVU Dining’s restaurant-style locations. It includes one meal swipe and $570 in Dining Dollars.
  • Dining Dollars $900 ($895) – This is our highest Dining-Dollars-only plan, which can be used in residential dining halls and WVU Dining’s restaurant-style locations. It includes one meal swipe and $900 in Dining Dollars.

Q. May I refill a Prime plan if I purchase one?
A. Yes. If you use all the meal swipes included in your Prime dining plan, you may purchase meal swipe refills. Refills for Prime plans are available in blocks of 20, 48 or 75 meal swipes. Prime plans also may be refilled in full. The Dining Dollars in Prime are refillable as well, however a refill is not required.


Q. Where may I use my meal swipes?
A. Off-campus students with a Prime dining plan may use meal swipes in residential dining halls or to purchase a meal at one of WVU Dining’s on-campus retail locations.


GENERAL

Q. How do I purchase a dining plan?
A. To purchase a dining plan, log in to mymountaineercard.wvu.edu with your WVU login credentials. Choose the “Add Meal Plan” option and follow the prompts. Visit this page for more information.

Note: The mymountaineercard website is not compatible with Internet Explorer. We recommend using Google Chrome or Mozilla Firefox.


Q. May I get my meal to-go from residential dining halls?
A. Yes. All of the residential dining halls offer a takeout option. Mobile ordering for several Dining Services venues also is available through the Grubhub app.


Q. Where may I use Dining Dollars?
A. Dining Dollars may be used at any WVU Dining on-campus dining location. Dining Dollars may be used for a meal at a residential dining location, to purchase food from a retail restaurant location or food and drink at a grab-and-go location and/or coffee shop.


Q. Do my Dining Dollars roll over from the fall to spring semesters?
A. Yes. Dining Dollars will roll over from the fall semester to the spring semester. However, any unused Dining Dollars at the end of the spring semester of each academic year will be forfeited.

Note: While Dining Dollars roll over from the fall to spring semester, any unused meal swipes will expire at the end of the fall semester.


Q. May I change my plan?
A. Yes. Students may change their dining plan selection to increase or decrease the numbers of meals available to them each week between Wednesday, Aug. 12, and Friday, Sept. 11. Note that changes to plans also will cause a change in billing so you should be sure to review your student account after making any changes to your plan.


Q. When may I start using my dining plan?
A. Students may begin using their dining plan on Wednesday, Aug. 12.


Q. How do I use my dining plan?
A. Using your WVU ID card, you can swipe at any WVU Dining Services location. Hatfields in the Mountainlair and Café Evansdale also offer biometric scanners, which allow students with dining plans to use their unique biometric data to quickly gain access and charge meals to their dining account. A WVU ID card swipe or biometric scan works for meal swipes, Dining Dollars and Mountie Bounty.


Q. What is a “meal swipe?"
A. Anytime you eat a WVU Dining facility, you can use your WVU ID card (or biometric scan where available) to take advantage of meal swipes, Dining Dollars and/or Mountie Bounty. A meal swipe includes one meal at a WVU residence hall dining facility (there is no price-per-item cost). A meal swipe using Dining Dollars and/or Mountie Bounty will charge the exact price of a dining purchase.


Q. What is Mountie Bounty?
A. Mountie Bounty is a pre-paid debit plan that can be used at every dining location and at any many other businesses on and off campus, including CVS, IHOP, McDonalds, Panera Bread, Sheetz and more. Visit this page for a complete list of locations. You can add funds to Mountie Bounty via credit card payment. Balances carry forward to the next semester, and refunds can be requested upon graduation. Mountie Bounty can be refilled at any time at mymountaineercard.wvu.edu.


Q. If a restaurant accepts meal swipes, Dining Dollars and Mountie Bounty, how do you know which one to use?
A. Unless otherwise requested, dollars will be deducted in the following order: meal swipes, Dining Dollars then Mountie Bounty. If you want to use a specific payment for a purchase, be sure to let the cashier know at the point of sale.


Q. If I have leftover meal swipes in a week, may I use a swipe for friend?
A. No. Swiping for individuals other than the Dining Plan account owner are not permitted. However, you may use Dining Dollars or Mountie Bounty for this situation. We recommend choosing the meal plan that aligns most closely with your lifestyle to avoid having extra meals at the end of the designated period.


Q. Why can't I use my Social Security number or student ID number?
A. For security reasons, WVU Dining Services must swipe your WVU ID card (or scan your unique biometric data, where available). Accepting verbally shared number-passwords (e.g., student ID numbers) would create an easy opportunity for dining plan theft. Using identification via a WVU ID card or a biometric scan is the safest way to ensure your dining plan meal swipes are secure throughout the semester.


Q. Why can't I let a guest use my meal card?
A. Guests are welcome to dine and use a cardholder's Dining Dollars as long as the cardholder is present to swipe their WVU ID card (or scan their biometric data, where available). In the past, stolen or lost ID cards have been used to access WVU Dining outlets, resulting in stolen dining plan meal swipes, Dining Dollars and Mountie Bounty. As a security concern, WVU& IDs will be confiscated and returned to their original owner if another person tries using them to gain entry to a WVU Dining outlet.


Q. Am I required to purchase a dining plan?
A. Students living in WVU residence halls are required to purchase an on-campus dining plan. Students living off campus are not required to purchase a plan; however, more than 2,200 students who live off campus choose to purchase WVU dining plans each year.


Q. Who develops WVU Dining Services' menus?
A. Dining Services managers, our executive chef and our staff dietitian review all of our products and recipes to ensure that we provide a wide variety of quality choices.


Q. How can I check my dining plan or Dining Dollars balance?
A. Your Dining Dollars balance and your remaining dining plan meal swipes may be reviewed at mymountaineercard.wvu.edu. Also, whenever you make a purchase, the remaining balance will appear at the bottom of your sales receipt.


Q. What is the difference between Dining Dollars and Mountie Bounty?
A. The money you deposit into your Mountie Bounty account may be used at all WVU Dining Services locations, as well as other participating vendors on campus (e.g., WVU Bookstore, Jazzmans, Evansdale Crossing, residence hall laundry facilities, etc.) and off campus. Dining Dollars are specific to WVU Dining Services’ locations.

Mountie Bounty funds carry over each semester, while Dining Dollars carry over from the fall to the spring semester but do not roll over beyond that time period.


Q. Can I work for WVU Dining Services?
A. Yes. WVU Dining Services hires hundreds of students each year. Whether you are looking for extra cash, work experience, friendships, food or fun, our jobs are some of the best student positions available on campus. We offer flexible hours to fit your busy schedule and competitive pay with the possibility of advancement. No experience is necessary. For more information, see student employment page or call 304-293-9999.


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