How will WVU Dining Services know to bring me a meal when I’m in quarantine or isolation?
When WVU directs you to stay in isolation or quarantine, they notify WVU Dining Services of your status and room number, which we use to deliver meals.
When will I get food?
We will deliver food to you twice a day: your lunch will arrive between noon and 1:30 p.m., and your dinner, which includes a boxed breakfast for the next day, will arrive between 6 and 7:30 p.m. This will arrive in a bag closed with a tamper-proof seal that will be hung on your door. A slip of paper will then go under your door to let you know your meal has arrived. If you don’t pick up your meal within an hour of delivery, it will be discarded due to food safety and sanitation concerns.
What does a typical meal include?
Each delivered meal includes an entrée and at least two sides, as well as dessert and beverages. There are four different meal options for lunch and dinner each day: a grill option, a homestyle option, Simple Servings (free of seven of the top eight allergens) and Mindful (a healthy, vegetarian option). Generous portions are provided to ensure that each diner receives enough food. The breakfast box, delivered at dinner time, includes items such as pastries, granola bars, muffins and juices, with gluten-free and nut-free boxes available. We also know that living in isolation or quarantine is difficult, so we often add surprise items, giveaways or holiday treats to the dining bags.
Can I choose my meal?
Yes, we encourage you to select your meals! You will receive an email from WVU with isolation/quarantine procedures, and it will include a link to a form that you can use to request your meals. The form will show you menu items for lunch and dinner every day that week. We encourage you to select all of your meals at once, but you can submit your choice each day if you prefer. The deadline to order lunch is 8 a.m. on the day of delivery, and the deadline to order dinner is 1 p.m. on the day of delivery. Menus are subject to change. If you do not choose a meal, you will receive the chef’s choice.
What if I have allergies, food sensitivities or religious restrictions?
At the end of the meal request form, please note any allergies, food sensitivities or restrictions you have so that we can ensure we are providing you with appropriate meals. If you are choosing your meals a day at a time, make sure to include your restrictions each time you submit the form.
What if I have an issue with my meal after it’s been delivered?
We have a dedicated phone line to address any issues. A dining representative is available between 8 a.m. and 7 p.m. seven days a week at 304-293-0462. We are typically able to resolve issues in under a half hour.